Last updated: 30 October 2026
Hayat Gold Desi Ghee is a food product, so for hygiene reasons we can't take back jars that have been opened. But if anything goes wrong with your delivery, we will put it right.
When we replace or refund
- The jar arrived damaged or leaking.
- You received the wrong product or size.
- Part of your order is missing.
This applies to every order, including orders placed with a discount code or during a sale.
How to report a problem
- Contact us within 3 days of delivery on WhatsApp or email.
- Send your order number and a photo of the jar and the parcel.
- We reply within 1–2 working days. Once confirmed, you choose a free replacement (we cover delivery) or a refund for the affected item.
Refunds
- Approved refunds are processed within 5–7 working days.
- Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer to an account you give us.
- If you prefer, we can give store credit instead.
What we can't accept
- Opened or partly used jars, unless the jar arrived damaged or was the wrong product.
- Damage that happens after delivery, for example from a fall or from storing the jar in heat.
- Problems reported more than 3 days after delivery.
Cancelling an order
You can cancel free of charge any time before your order is dispatched. Message us on WhatsApp with your order number. Once a parcel has been handed to the courier, it can no longer be cancelled.
Contact us
WhatsApp: +92 348 4042359
Email: hayatgoldpk@gmail.com
