At Hayat Gold, your satisfaction means everything to us. We take pride in delivering pure, farm-fresh Desi Ghee from our own dairy, but if something isn’t right, we’re here to help.
We accept returns only if:
The product you received is damaged, leaked, or incorrect.
You contact us within 3 days of delivery with your order number and photo proof.
Because ghee is a perishable food item, we cannot accept returns once the seal is broken or the jar/tin has been opened.
To start a return, please email us at hayatgoldpk@gmail.com or message our customer service team on WhatsApp.
Once your return request is approved:
Refunds are processed within 5–7 business days.
Refunds will be issued through the original payment method or via bank transfer for COD orders.
If you prefer, we can also offer store credit or product replacement instead of a refund.
Opened or partially used jars
Products damaged after delivery
Promotional or discounted items
If you received the wrong item, we’ll happily exchange it at no additional cost. Contact us within 3 days of receiving your order.
For any questions about your order or our return process:
📧 hayatgoldpk@gmail.com
📱 WhatsApp: +92 348 4042359
